Transforming staff interaction in a Scottish NHS Board

How Trickle helped one of the largest teaching hospitals in the country improve staff satisfaction, wellbeing and productivity.

Background

As one of the largest teaching hospitals in the country, the hospital’s Acute Medical Unit (AMU) is one of its busiest departments, seeing more than 15,500 patients every year supported by over 180 members of staff.

They wanted to:

• Improve employee satisfaction results from a National Training Survey with more focus on the work experience of staff members and medical trainees.
• Ensure that all medical staff feel healthier, happier and better able to perform their role, thereby ensuring the AMU’s patients receive the best possible care.
• Find an employee wellbeing and engagement solution that would quickly generate evidence-based interventions to support frontline staff.

The solution

When the AMU’s medical staff reached out to us, we knew our platform would help them achieve their ambition of rekindling previous wellbeing initiatives, driving positive change and delivering real-time value.

Trickle would enable the AMU to:

• Provide staff with a central place to raise concerns, share ideas, offer peer-to-peer praise and seek support when they need it.
• Foster greater workplace psychological safety to help people feel comfortable speaking up or raising potentially sensitive issues.
• Create a natural two-way flowing dialogue so AMU staff could feedback upwards to management from the ground level giving a more complete picture of how the organisation is doing.
• Embed a continuous flow of ground-up, real-time feedback to help make more evidence-based decisions that generate measurable results and improve things for everyone – including patients.
• Validate their actions and ensure focus is directed towards the issues that matter most.

Our sentiment tracker

To track daily staff wellness and mood, Trickle houses a feature called ‘How was your day?’. This feature is a proactive tool designed to encourage staff to provide daily feedback on how they are doing.

The ACU uses ‘How was your day?’ to identify, rank and track the aspects that contribute to their staff’s wellbeing. Trickle provided senior staff members with a live view of where interventions were needed most while users automatically receive a weekly summary of their mood including relevant resources on how to improve the aspects of their wellbeing that were contributing to having bad days at work.

The results

Since implementing Trickle, the AMU has championed 80% of employee suggestions posted within the platform to resolution.

They have connected with their staff and increased engagement, with people regularly supporting, commenting and reacting to conversations surfaced.

Trickle’s real-time data quickly highlighted that productivity, patient safety and staff morale, were among the top areas of concern within the unit. With this feedback highlighted within the platform, the AMU were able to use Trickle to collaborate on delivering effective solutions that had an immediate positive impact on their people.

Moving forward

Feedback from medical staff at the AMU has been overwhelmingly positive. Trickle has made a real difference within the AMU and provided senior team members with valuable opportunities to make impactful changes that benefit everyone, with the added bonus of having data to back up the impact the changes have made.

It has enabled staff members to voice their opinions, ask questions openly and, as a result, has highlighted key areas that require the most urgent attention.

We’re looking forward to continuing our partnership with the AMU to build an even better work environment for its people.